About our Bureau

About our Bureau

Shetland Islands Citizens Advice Bureau is here to offer free, impartial and confidential advice to the people of Shetland. We deliver information and advice on a wide range of topics, empowering people to address problems and improve their lives. See our “Get Advice” page for more information on how you can contact us in person, by phone or email.

We want to make sure our service is accessible to all so we offer regular monthly advice sessions in rural health centres in Unst, Yell, Whalsay, Hillswick, Brae, Walls, Bixter, Scalloway and Levenwick. See our Facebook page for details of dates and times for our outreach sessions or phone the main bureau on 01595 694696.


See our Annual Report for 2018-2019 for more information.

Shetland Islands Citizens Advice Bureau

We’ve been open since 1992 and we’re part of the Scottish Citizens Advice network, which has been offering advice and support since 1939. Together we advise over 300,000 people on the best way to sort out their problems every year - that’s 1 in every 14 adults.

We can offer advice, guidance and information in a number of different areas, including benefits, consumer issues, immigration, workplace disputes and much more. See our services section for more information.

We also offer the following specialist services:

We have 35 staff and volunteers working as advisers and helping behind the scenes. Everyone you meet at Shetland Islands Citizens Advice Bureau has had a minimum of six months of training, so they are well-equipped to give you advice on a wide range of problems and issues.

Meet our advisers, or find out more about volunteering with us.

Expert advice - every time

As a member of the Scottish Citizens Advice network, the service we deliver must always meet national standards. This means you’ll receive a professional service, every single time you talk to us.

Our advisers undergo extensive training to make sure you receive the best quality of advice, whatever your issue may be. The Citizens Advice Scotland competency-based Adviser Training Programme is renowned in the voluntary sector and beyond.

Our advisers also have access to the AdviserNet Information System. This valuable resource provides a wealth of information on everything from employment and benefits to housing and debt. Access to this independent, trusted and quality assured information means our advisers can always offer you the most up-to-date advice.

In addition to our training and resources, the quality and training team at Citizens Advice Scotland regularly review the advice we offer, via a bureau audit. This makes sure we continue to meet the high standards required of a Citizens Advice Bureau.

Our charity status

Every bureau within the Scottish Citizens Advice network is a registered charity, and depends on support from the public to continue to offer advice to improve people’s lives.

As a charity, we are open and transparent about our accounts and governance structure. The minutes of our Annual General Meeting (AGM) are also published online each year.

Get advice

There are a number of ways you can get advice from Shetland Islands Citizens Advice Bureau. You can call, Email Us or you can make an appointment to come in for a face-to-face appointment.

We aim to respond to messages as soon as possible.

We offer home visits.

Making a complaint

If you want to make a complaint about Shetland Islands Citizens Advice Bureau contact us directly. You can also read more about our complaints procedure.