Get Advice

Get Advice

How to get free, impartial and confidential advice

For Advice in Person, please call into the main CAB office during one of our drop-in sessions:

Monday  9.30 - 12.30 and 14.00 - 16.00

Tuesday  9.30 - 12.30 and 14.00 - 16.00

Wednesday  9.30 - 12.30

Thursday  17.00 - 20.00

Friday  9.30 - 12.30

The main CAB office is in the basement of Market House, 14 Market Street in Lerwick.

We also offer drop-in sessions in rural health centres in Unst, Yell, Whalsay, Hillswick, Brae, Walls, Bixter, Scalloway and Levenwick.

Please see our Facebook page or contact the main bureau office on 01595 694696 for dates and times in your area.

We can offer home visits for people who are not able to come to the bureau or an outreach session. Contact 01595 694696 for more information.

Phone us

Give us a call to get advice on any issues or problems you’re facing, or to arrange an appointment at the bureau.

We can help with relatively simple issues over the phone, particularly if you’re looking for a quick answer to something straight-forward.

Email us

Send us an email with information about the issue you’re having and what type of advice you would like. Email is a useful way to contact us if you don't need an answer urgently. We’ll aim to get back to you as soon as possible.


Visit the Citizens Advice Website for detailed information on a wide range of topics, including guidance on benefits, debt, money, work, housing and much more.