CAS Annual Data Report 2021

CAS Annual Data Report 2021

29th April 2021

Network helped people almost 1 million times during the pandemic

In a year with unprecedented challenges, the Scottish Citizens Advice network has had to transform and adapt like never before. This report provides a summary of the network's activity over the past year.

Despite the challenging circumstances the network has continued to provide the people of Scotland with essential advice, both through bureaux and the public advice site, supporting tens of thousands in reaching solutions for a wide range of issues including tackling unfair treatment and maximising income. Recent research shows this has all been achieved with high levels of client satisfaction and improvement in client wellbeing.

In 2020/21, Citizens Advice Bureaux issued 987,348 pieces of advice. Meanwhile, the website saw over 2.5 million users in 2020/21 which is an increase of 40% from 2019/20.

The report also includes data showing the positive impact of seeking advice – 80 % of clients surveyed said it reduced stress, and 70% said it improved their mental health and wellbeing.   

You read the full report here.